Our goal is to have satisfied customers. We will only achieve that if we deliver on our promises, and solve any problems that might arise flexibly and effectively.
So that you can be absolutely sure on our policies regarding warranty, returns and claims here is a brief review:
Returns and claims
All products have a 30 day money-back guarantee. If you for any reason do not want the products, you can send them back to us and get a full refund.
If the products are damaged you can send them back to us and we will send you a new package or refund your money.
The cost of sending the products back however is yours and will not be refunded (If the product is not defective).
The items have to be in the same condition as when we sent it to you and returned in the original packaging/box.
The return address is:
Stouby Kirkevej 2
Upon returning the items please send us a copy of your invoice for faster handling of the return.
If you have any questions you are always welcome to contact us:
Phone.: +45 75 89 72 00 (English)
Phone.: +49 (0)30-51306429 (German)
Fax: +45 75897216
Opening hours: Weekdays 10.00 - 16.00